Refund policy
PeakChomp™ Refund & Return Policy
At PeakChomp™, we take product quality, hygiene, and customer satisfaction seriously. Please review this policy carefully before placing your order.
By completing a purchase through our website, you acknowledge and agree to the terms below.
30-Day Return Policy
We offer a 30-day return window, meaning you have 30 days from the date your order is delivered to request an eligible return.
To qualify for a standard return, the item must:
- Be completely unworn and unused
- Be in the same condition in which it was received
- Have all original tags attached
- Be returned in its original packaging
- Show no signs of wear, washing, odors, stains, hair, makeup, damage, stretching, or alteration
- Include your receipt or proof of purchase
Because PeakChomp™ products are wearable items that come into direct contact with the head, face, and clothing, we maintain strict hygiene standards.
Items that have been worn, used, washed, altered, damaged, or returned in an unsanitary condition will not be eligible for a return or refund, except where required by applicable law.
Order Cancellation Policy
Orders may only be canceled within 12 hours of being placed.
Once the 12-hour cancellation period has passed, your order may enter processing, fulfillment, or shipment preparation and can no longer be canceled, modified, or changed.
This includes requests to modify:
- Shipping addresses
- Product variants
- Colors
- Quantities
- Customer information
To request a cancellation within the permitted timeframe, contact us immediately at:
Sending a cancellation request does not automatically guarantee cancellation. Your order must still be eligible for cancellation at the time our team processes the request.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If your PeakChomp™ product arrives:
- Damaged
- Defective
- With a manufacturing issue
- Materially different from what was ordered
- As the wrong product or variant
you must contact us within 48 hours of delivery.
Please email:
Your message must include:
- Your full name
- Your order number
- A clear description of the issue
- Clear photos and/or videos showing the problem
- Photos of the packaging when relevant
Our team will review the claim.
If the issue is verified, PeakChomp™ may provide an appropriate resolution, including a replacement or refund depending on the circumstances and applicable consumer law.
Claims submitted without sufficient evidence may require additional information before they can be approved.
Non-Returnable Items
We reserve the right to refuse returns when the returned product does not meet the conditions stated in this policy.
Unless required otherwise by applicable law, returns may be rejected if:
- The item has been worn or used
- Tags have been removed
- The item has been altered or modified
- The item has visible signs of wear
- The item was returned without authorization
- The return was requested outside the applicable return period
Items returned to us without first contacting PeakChomp™ and receiving return instructions may not be accepted.
Change-of-Mind Returns
If you simply change your mind about your purchase, the product must still satisfy all return conditions listed above.
The item must remain unused, unworn, unwashed, undamaged, with its original tags and packaging.
Unless otherwise required by applicable law, customers are responsible for return shipping costs associated with change-of-mind returns.
Original shipping charges, when applicable, are generally non-refundable unless the return is due to an error by PeakChomp™ or applicable law requires otherwise.
Incorrect Shipping Address
Customers are responsible for carefully reviewing their shipping information before completing checkout.
PeakChomp™ is not responsible for delivery problems caused by incorrect or incomplete information entered by the customer, including:
- Incorrect street address
- Incorrect apartment or unit number
- Incorrect postal or ZIP code
- Incorrect city or state
- Missing information
If you notice an address error, contact us at support@peakchomp.com as quickly as possible.
We cannot guarantee that an address can be changed after an order enters processing.
If an order has already shipped, we may be unable to redirect or modify the shipment.
If a package is returned to us because of an incorrect or incomplete customer-provided address, additional shipping charges may apply before it can be resent.
Refund eligibility in these situations will depend on whether the merchandise is successfully returned to us and on any mandatory rights available under applicable law.
Delivery Delays
Estimated delivery dates are estimates and are not guaranteed delivery deadlines unless expressly stated otherwise.
PeakChomp™ is not responsible for reasonable delays caused by circumstances outside our direct control, including:
- Carrier delays
- Weather conditions
- Customs processing
- Peak holiday periods
- Transportation interruptions
- Local delivery disruptions
- Incorrect customer information
A delayed shipment does not automatically qualify for a refund while the package remains in active transit.
If your package appears to be lost, please contact us so our team can review the tracking information and assist you.
Refused or Unclaimed Packages
Customers are responsible for accepting delivery and monitoring tracking information when provided.
Packages that are refused, abandoned, or left unclaimed may be returned to the sender.
Any refund or reshipment will be evaluated after the package has been returned and inspected.
Shipping costs associated with refused or unclaimed packages may be the responsibility of the customer, except where prohibited by applicable law.
How to Start a Return
Before sending anything back, you must contact:
Include:
- Your order number
- The email address used to place the order
- The reason for your return
- Relevant photos when requested
If your return is approved, we will provide instructions explaining where and how to send your package.
Do not send your order back without first receiving return instructions from PeakChomp™.
Unauthorized returns may be refused or may experience significant processing delays.
Return Shipping
Unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping costs.
We strongly recommend using a trackable shipping service.
PeakChomp™ is not responsible for customer return packages that are lost before reaching the designated return location.
Please retain your shipping receipt and tracking information until your refund has been completed.
Return Inspection
All returned items are inspected after arrival.
Receiving a returned package does not automatically mean that the return has been approved.
We reserve the right to reject a return if the item:
- Shows signs of use
- Has been worn or washed
- Is damaged after delivery
- Is missing tags
- Is missing original packaging
- Is returned in an unsanitary condition
- Does not match the item originally purchased
- Otherwise fails to meet the requirements of this policy
Exchanges
The fastest way to receive a different item or variant is generally to return the original eligible product and place a new order after the return has been approved.
Please contact support@peakchomp.com before attempting an exchange.
Availability of replacement products or variants is not guaranteed.
Sale Items and Gift Cards
Unless required by applicable law, gift cards are non-refundable.
Sale, promotional, or discounted items may be subject to the same eligibility requirements described in this policy unless a specific promotion clearly states different terms.
European Union — 14-Day Right of Withdrawal
If your order is delivered to a consumer in the European Union, mandatory consumer protection laws may provide you with a 14-day right of withdrawal beginning from the date you receive the merchandise.
Where this statutory right applies, it takes precedence over any conflicting provision of this policy.
You may be required to return the product in substantially the same condition in which it was received, and you may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the nature and characteristics of the product.
Certain statutory exceptions may apply depending on the nature and condition of the merchandise.
Nothing in this policy is intended to limit consumer rights that cannot legally be waived.
Refunds
Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to be processed on our side.
Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact:
Chargebacks and Payment Disputes
If you experience an issue with your order, we strongly encourage you to contact PeakChomp™ before initiating a chargeback or payment dispute.
Our support team is available to review issues involving:
- Delivery
- Tracking
- Damaged items
- Incorrect products
- Returns
- Refunds
- Order status
Contacting us first often allows the matter to be resolved significantly faster.
Initiating a chargeback does not automatically cancel an order or establish eligibility for a refund. Any payment dispute will be handled according to the payment provider's procedures and the documentation available regarding the order.
Abuse of the Return Policy
PeakChomp™ reserves the right, to the extent permitted by law, to refuse returns or restrict future purchases in cases involving suspected abuse, including repeated fraudulent claims, altered merchandise, false damage claims, return substitution, or other attempts to misuse our policies.
This provision does not affect legitimate consumer rights.
Contact Us
For questions regarding cancellations, returns, damaged items, refunds, or order-related concerns, contact our customer support team at:
PeakChomp™ Customer Support
📩 support@peakchomp.com
Please include your order number whenever possible so we can assist you more efficiently.
PeakChomp™ reserves the right to update this policy from time to time. Any mandatory consumer rights under applicable law remain unaffected.