Shipping policy

Thank you for choosing PeakChomp™.

We are committed to processing and delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing Time

All orders are processed within 1–5 business days, Monday through Friday, excluding holidays.

Once your order has been processed and prepared for shipment, you will receive an email confirmation with your tracking information.

During periods of high demand, product launches, seasonal peaks, or holidays, processing times may occasionally take slightly longer. We appreciate your patience while our team prepares your order.

Shipping Time

After your order has been processed, delivery typically takes approximately 2–15 business days, depending on your destination and carrier operations.

Please note that all delivery times are estimates and may vary due to circumstances outside of our control, including:

Weather conditions
Carrier delays
Customs processing
Transportation disruptions
High seasonal demand
Local delivery delays
Incorrect or incomplete shipping information

We always do our best to ensure your PeakChomp™ order arrives as quickly as possible.

Tracking Information

Once your order has shipped, you will receive a tracking number by email so you can monitor the status of your shipment.

Tracking information may take some time to update after your package has been handed over to the carrier.

If you have not received tracking information within 3 business days after your order has been processed, please contact our support team.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at:

📩 support@peakchomp.com

We cannot guarantee that shipping information can be modified once an order has entered processing or has already been shipped.

PeakChomp™ is not responsible for delivery issues caused by incorrect or incomplete addresses entered by the customer.

Shipping Delays

Occasional delays may occur due to carrier operations, customs, weather, holidays, or other circumstances outside of PeakChomp™'s direct control.

A shipping delay does not automatically mean that a package is lost.

If your tracking information has not updated for an extended period, please contact our support team and we will be happy to review the shipment with you.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible.

For damaged orders, we may request:

Your order number
Clear photos or videos of the damage
Photos of the packaging
Any relevant carrier information

Our team will review the situation and provide the appropriate next steps.

Customs & Import Fees

Depending on your destination, international orders may be subject to customs duties, import taxes, or other local fees.

Where applicable, these fees are determined by local authorities and are generally the responsibility of the customer unless otherwise stated at checkout.

Questions?

If you have any questions regarding your order, tracking information, or shipment, please contact us at: